Refund policy
REFUND & RETURN POLICY
Last Updated: September 6, 2026
At Wigs by Alicia, we want our customers to have a clear and straightforward shopping experience. If you are not satisfied with an eligible purchase, you may request a return according to the terms below.
30-Day Return Window
Eligible items may be returned within 30 days after the date the customer receives the order.
The return period begins after delivery rather than on the date of purchase.
Return Method
Returns are accepted by mail.
Please contact us at support@wigsbyalicia.shop before sending your return so we can provide any necessary return instructions.
Please do not send a return to our business address unless our customer support team specifically instructs you to do so.
Return Shipping Label
A return shipping label is included in the package and is provided free of charge for eligible returns.
If your package does not contain the return label, or if the label is damaged or unusable, please contact us at support@wigsbyalicia.shop before shipping the item back.
Restocking Fees
There are no restocking fees.
Return Eligibility
To qualify for a return, an item must:
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Be unused and unworn.
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Be in its original condition.
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Be free from makeup, perfume, stains, odors, hair products, or other signs of use.
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Include original packaging, tags, accessories, and included components where applicable.
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Not have been altered, damaged, or modified after delivery.
Items that do not meet these requirements may be refused for return.
Wig & Hair Product Returns
For hygiene reasons, wigs and hair products may only be returned if they are unused and unworn.
A wig may not be eligible for return if it has been:
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Worn or used.
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Washed.
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Cut or altered.
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Colored, bleached, permed, or chemically treated.
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Had lace cut or customized.
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Had glue, adhesive, gel, spray, or other hair products applied.
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Returned with makeup, perfume, smoke, or other odors.
Clothing, Jewelry, Sunglasses & Handbags
Clothing, jewelry, sunglasses, handbags, and other eligible fashion products must be returned unused, unworn, and in their original condition.
Items that have been worn, washed, damaged, altered, or returned without required original packaging may not qualify for a refund.
Final Sale Items
Products specifically identified as Final Sale on their product page are not eligible for return unless they arrive damaged, defective, or materially different from the item ordered, subject to applicable law.
Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at:
Please provide your order number and photographs showing the item and its packaging.
We may request additional information to investigate the issue.
When an issue is confirmed to be our error, we will determine an appropriate resolution, which may include a replacement or refund.
How to Request a Return
To request a return, contact:
Please provide:
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Order number
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Name associated with the order
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Item you wish to return
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Reason for the return
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Photographs if requested
Once your return request is approved, please follow the return instructions provided by our customer support team and use the free return shipping label included in your package.
Refund Processing Time
Once an approved return has been received and inspected, Wigs by Alicia will process the refund within 7 days.
Approved refunds will be issued to the original payment method used for the purchase.
After we process the refund, your payment provider, card issuer, or financial institution may require additional time for the funds to appear in your account.
Exchanges
If an exchange is available for a particular product, please contact customer support before returning the item.
Availability of replacement items cannot be guaranteed.
Payment Disputes
If you have an issue with an order, please contact us first so that we have an opportunity to investigate and resolve the matter.
Customers retain any rights available through their card issuer, payment provider, or applicable law.
Nothing in this policy is intended to limit rights or remedies that cannot legally be limited.
Contact
Wigs by Alicia
Operated by Alicia LLC
14326 Owings Ave
Brandywine, MD 20613
United States
Email: support@wigsbyalicia.shop
Phone: 5312767798