Shipping policy

SHIPPING POLICY

Last Updated: September 6, 2026

Wigs by Alicia, operated by Alicia LLC, ships orders to customers worldwide. We aim to provide clear and accurate shipping information so you know what to expect when placing an order with us.

Order Handling Time

Orders are generally processed and prepared for shipment within:

3–5 business days

Handling time begins after your order has been successfully placed and payment has been authorized.

Business days are Monday through Friday, excluding applicable U.S. holidays.

During holidays, promotions, new product launches, or periods of unusually high order volume, processing may occasionally take longer.

Transit Time

After your order has been handed to the shipping carrier, the estimated carrier transit time is:

5–7 business days

Transit time begins when the carrier receives the package and ends when the package is delivered.

Therefore, the typical estimated delivery timeframe is approximately:

8–12 business days total

This consists of:

3–5 business days for order handling
5–7 business days for carrier transit

These are estimated business-day timeframes and are not guaranteed delivery dates.

Shipping Costs

Shipping charges, when applicable, will be displayed during checkout before you complete your purchase.

The shipping amount shown at checkout is the amount applicable to your order based on the available shipping method and destination.

Order Tracking

When tracking is available for your shipment, tracking information will be provided to the email address associated with your order.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

International Shipping

We sell to customers internationally.

International deliveries may be affected by customs clearance, local postal services, carrier delays, weather, holidays, or other circumstances outside our control.

Estimated delivery times do not include additional time that may be required for customs processing.

Customs, Duties & Import Taxes

For international orders, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

These charges are determined by the destination country's authorities and are outside the control of Wigs by Alicia.

Customers are responsible for reviewing their country's applicable import requirements before placing an order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender.

Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delayed, Lost, or Undelivered Packages

If your package appears to be delayed, please contact us at:

support@wigsbyalicia.shop

We may work with the applicable carrier to investigate the shipment.

If tracking shows that a package has been delivered, please first check with household members, neighbors, building management, or the carrier for additional delivery information.

Undeliverable or Refused Packages

If a package is returned because of an incorrect address, refused delivery, failure to collect the package, or another issue caused by the customer, additional shipping costs may apply if reshipment is requested.

Any refund will be handled in accordance with our Refund & Return Policy and applicable law.